General Questions

Q: What areas do you serve?
We proudly serve Marin County, San Francisco, and surrounding areas.

Q: Are you insured and bonded?
Yes, we are fully insured and bonded for your peace of mind.

Q: Do you bring your own supplies and equipment?
Yes. Our cleaners arrive fully equipped with all tools and cleaning supplies—including eco-friendly, non-toxic options by default. If you prefer a specific product, just let us know.

Q: Are your products safe for kids and pets?
Absolutely. We prioritize the use of natural, plant-based cleaners that are safe for children, pets, and allergy-sensitive households.

Q: How do I schedule a cleaning?
You can book by phone, email, or through our website. We'll confirm your appointment and match you with the right service for your needs.

Residential Cleaning

Q: What’s included in a standard home cleaning?
Standard service includes:

• Dusting surfaces and shelves (using low-allergen microfiber cloths)

• Vacuuming and eco-conscious floor mopping

• Bathroom and kitchen cleaning with green products

• Trash removal and light tidying

Q: Do I need to be home during the cleaning?
Not at all. As long as we have access instructions, our trusted team can clean while you're away.

Q: Do you offer green deep cleaning?
Yes! Our deep cleaning service includes non-toxic degreasers, eco-friendly disinfectants, and biodegradable scrubbing agents.

Commercial & Office Cleaning

Q: Do you clean commercial spaces?
Yes, we clean offices, retail stores, studios, and other business spaces—with flexible, eco-conscious options to match your brand’s sustainability goals.

Q: Can you clean after business hours?
Absolutely. We offer evening, early morning, and weekend slots to minimize disruption.

Q: What’s included in a commercial clean?

• Dusting and wiping shared spaces with hypoallergenic cloths

• Restroom and breakroom sanitization using green products

• Floor care: vacuuming, sweeping, and mop with non-toxic solutions

• Trash and recycling services

Move-In/Move-Out & Airbnb Turnovers

Q: Do you handle move-in/move-out cleaning?
Yes. We’ll ensure your space is fresh, spotless, and ready for the next chapter.

Included in this service:

• Full surface and appliance cleaning

• Inside drawers, cabinets, and closets

• Detailed cleaning of the oven and the refrigerator

• Eco-safe treatments for kitchens and bathrooms

• Odor removal using natural deodorizers

Q: What’s included in your Airbnb turnover service?

• Hotel-style reset with fresh linens

• Spotless cleaning using quick-drying, non-toxic products

• Restocking supplies if requested

• Flexible scheduling to match check-in/check-out windows

Gift Cards & Payments

Q: Do you offer gift cards?
Yes! Give the gift of a clean, healthy space—perfect for new parents, homeowners, or anyone in need of a break. Gift cards are available in any amount and can be used toward any service.

Q: How do I pay for services?
We accept credit cards, Venmo, PayPal, checks, and cash. Invoicing is available for businesses.

Sustainability & Green Cleaning

Q: What makes your services eco-friendly?

• We use plant-based, biodegradable products

• Reusable microfiber cloths and mop pads

• No harsh chemicals, synthetic fragrances, or aerosol sprays

• Low-waste processes and minimal plastic use

Q: Can I request a completely green cleaning?
Absolutely—our eco-friendly products are standard, but we’re happy to customize your clean with 100% green materials upon request.

Policies

Q: What’s your cancellation policy?
We kindly ask for at least 24 hours’ notice. Cancellations made within 24 hours may incur a fee to cover scheduling costs.

Q: Are your employees background-checked?
Yes. All staff members are vetted, background-checked, and trained in both cleaning and customer care.

Q: What if I’m not satisfied with the service?
We stand behind our work. If you're not 100% satisfied, let us know within 24 hours—we’ll make it right.